A: Check your inbox for your registration confirmation email from EPIC Symposium, ([email protected]).
Click the "ACCESS EVENT" button toward the bottom of the email to login to the event platform. You must be logged in to view the virtual sessions.
Once you are registered, make sure you are ready to maximize your experience by joining the Community, where you can message another attendees, and by downloading the mobile app.
*Please check your spam/junk folder if you do not see the confirmation email.
Q: What do I do if I have not received a registration confirmation email?
A: If you still have not received a registration confirmation email after checking your spam or junk folder, you can login to the event on the site itself.
To do this, navigate to the Agenda page and click the "Log In" button at the top right. You will be prompted to enter the email address with which you registered, and a new confirmation email will be sent to your inbox.
Or enter your ticket number, which is on the pdf you received with your confirmation email, along with your email to login.
A: Click the person icon on the top right corner. From the dropdown click “Edit Profile.”
Q: What information can I add to my profile?
A: Now that you are in editing mode, you can control how your name is displayed, upload a picture, company description, etc.. Once information is completed, click “Save Changes.”
Q: How do I join the Community?
EPIC Symposium ticket holders are part of the Community. Select "Community" from the top navigation to access and message other attendees. This video will walk you through the steps to join the Community.
Q: How do I join a session?
A: On the agenda page, select a session and click the “Broadcast” button under the session title. You can enter a session two minutes before the scheduled session start time.
You must be logged in to join the sessions, if you are not when you click the “Broadcast” button you’ll be prompted to login. Once you click “Login” a new page will open asking for the email address used to register your ticket, then you’ll be sent your unique login link to access the event.
Q: How do I move between sessions?
A: When a session ends, or if you decide to switch to a different breakout session, click the “Back” button to return to the agenda. You can then enter any other in progress session by clicking the “Broadcast” button for that session on the agenda.
Q: How can I ask questions during a session?
A: Most sessions will include time for audience Q&A. To ask your questions, please post them under “Q&A” within the session. Each session will also include a chat box for session-specific conversation. We encourage you to post comments and engage with your peers under “Chat.”
Q: How do I join the Exhibit Hall?
Select "Exhibit Hall" in the top navigation bar, then locate the booth you would like to visit. Click on the exhibitor logo and a dialog box will appear. Click the "visit" button in the box to enter the booth.
SYSTEM TROUBLESHOOTING / SUPPORT
To ensure your system is equipped to successfully use the Virtual Platform, please check your system with our Quick Tech Check.
Use the latest version of Google Chrometo get the full event experience.
Q: What are the system requirements to join a session?
Windows 7 and above, running Chrome, Firefox or Edge.
MacOS 10.9 or later, running Chrome and Firefox. Safari not supported
iPhone 5S or later, running iOS 11 and up. Safari not supported
Android 4.0 or later, running Chrome
Please note, additional devices may successfully connect, but are not officially supported.
Q: The sound is coming out of a different device than I want - what can I do?
To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.
Q: The output device I want to use isn't showing up - how can I fix this?
First, check the physical connection to your device, by either unplugging and re-connecting your physical headphones, or toggling bluetooth on and off. If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you'll be able to change output device. On a Mac, visit System Preferences > Sound to choose your output devices.
Q: My devices are connected properly, but I can't hear anything!
If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting etc. have been closed prior to starting the session.
Q: I'm still experiencing issues - any final steps?
If you're still having issues, clear your cache in your internet browser and refresh the page. Contact the EPIC events team 888.993.0302 or email [email protected] if you continue to have issues.